Clerical – Referral Coordinator

Are you a detail-oriented professional with a passion for helping patients navigate their healthcare journeys? We are seeking a dedicated and bilingual (English/Spanish) Referral Coordinator to join a respected healthcare facility on a temporary basis. This is a fantastic opportunity to make a meaningful impact in a collaborative office environment while enhancing your skills in clinical referral processes, patient communication, and healthcare operations. If you are organized, experience-driven, and committed to patient-centered service, we want to hear from you!

Overview:
As a Referral Coordinator in a busy clinical setting, you will serve as a vital link between patients, clinical staff, and specialized healthcare providers. Your role will involve managing referral workflows, assisting patients with scheduling and information, and ensuring accurate documentation—all in a fast-paced office environment. This temporary position offers a chance to contribute to quality patient care while expanding your experience in healthcare administration.

Responsibilities:

• Develop and maintain a trusted referral network, managing workflows and tracking systems to ensure timely processing of referrals.
• Assist patients by providing clear information, answering questions, and helping schedule specialized services or appointments.
• Review patient registration details for completeness and accuracy, including demographics and insurance information.
• Gather pertinent clinical background and referral needs from patients.
• Review and process referrals through the Electronic Health Record (EHR) system, ensuring all required documentation is complete.
• Contact insurance companies to confirm prior approval requirements are met.
• Coordinate with referred clinical specialists’ offices to schedule appointments and transmit necessary clinical information.
• Communicate with patients and guardians via phone or email to remind them of upcoming appointments, and provide appointment details.
• Update patient records and maintain documentation in compliance with legal and organizational standards.
• Answer phones and manage correspondence, schedules, and electronic or paper filing systems.
• Perform additional tasks as directed by management to support clinic operations and patient care quality.

Required Skills:

• Bilingual fluency in English and Spanish (reading, writing, speaking).
• Minimum of 1 year experience in healthcare, particularly with referral management or similar administrative roles.
• Familiarity with Electronic Health Records (EHR), with preference for experience using NextGen Systems.
• Basic computer literacy, including MS Office Suite and electronic database management.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication skills—verbal and written—to effectively interact with patients, providers, and insurance companies.
• Ability to multitask and manage multiple priorities in a busy clinical environment.
• Physical ability to lift up to 20 lbs and perform occasional bending or stooping as needed.

Nice to Have Skills:

• Previous experience with healthcare workflows involving referral coordination.
• Knowledge of insurance prior authorization processes.
• Experience working with diverse patient populations or in community health settings.

Preferred Education and Experience:

• High School Diploma or GED equivalent required.
• Experience working with electronic health record systems, especially NextGen, is a plus.
• Prior experience in clinical medical assisting, medical office assisting, or office administration within a healthcare environment.

Other Requirements:

• Must maintain required immunizations, including TDAP (last 10 years), flu vaccine (administered September–April), Hepatitis B (3 doses), MMR (2 doses), Varicella (2 doses), and yearly TB testing.
• Ability to work scheduled hours between 7 am and 5 pm CST, with possible periodic Saturday shifts.
• Willingness to travel locally between clinic sites as needed.
• Successful completion of a one-hour in-person interview with the call center manager.

Don’t miss this opportunity to contribute your skills to a vital healthcare team while growing professionally in a supportive and dynamic environment. If you are organized, bilingual, and passionate about patient care, apply now to join us for a rewarding temporary assignment that lasts approximately 3-4 months!